Frequently Asked Questions
Our head office is in Kyiv. We also have shops in different cities of Ukraine where we make up bouquets for delivery every day. Our company is in England.
We can deliver anywhere in Ukraine-any city, town or village. Usually deliveries in small villages and remote areas take 24 hours. Please place your order as normal choosing ‘Unlisted location/remote area (Price on application)’ on the order form and we’ll send you an invoice with the delivery fee for your delivery location.
We offer a full refund in case:
you decide to cancel your order for any reason;
you place a custom order with us (for example purchase of a wide-screen digital tv) which is simply not available in the market; or
you mistakenly place an order to go to a town or city which is out of our delivery range (i.e. our couriers and flower shops don’t operate there).
In the above cases your order will be cancelled and a full refund will be issued to the credit card/paypal account from which the order was originally placed. The amount of time it takes for your credit to show up on your bank statement depends on your bank.
It’s easy! Simply choose one of the bouquets/gifts listed on our site.
Add the item(s) you choose to your shopping cart by clicking the ‘Add to cart’ button.
Then click either the ‘View cart’ button or hover over ‘View your shopping cart’ and click ‘Checkout’.
Enter your Billing address. In the Shipping address section please choose ‘Ukraine’ in the drop-down menu and then enter the full name, address, and telephone number of the recipient.
Then click the ‘Place order’ button and you’ll be directed to 2checkout.com where you can submit your payment by credit card or paypal.
Our commitment is to deliver a fresh and quality product. Sometimes on the day of delivery, certain cakes are not available in bakeries in Ukraine. In this case, we choose a cake of equal or greater value and make delivery.
After filling in the billing and shipping addresses you will be given the option of paying by credit card or PayPal. Just click the PayPal button on the order screen and you will be directed to the PayPal website where you can submit you payment.
If you don’t have a phone number for the intended gift recipient we can still make delivery. All you have to do is enter the digits 12345098 in the shipping address telephone field.
Yes. Except during Valentine’s week (February 11th to 16th) and International Women’s Week (March 4th-10th). On the above dates prices of flowers sky-rocket in Ukraine and since all bouquets are prepared fresh on the date of delivery, we have no choice but to increase our prices.
In rare circumstances the private information you provide to Ukraine Flower Delivery may be shared with appropriate law enforcement or investigative authorities if we in good faith believe that such action is necessary to:
(i) comply with the law, (ii) stop credit card fraud; (iii) protect against misuse of our website; or (iv) protect the personal safety of our site users or the public. The purpose of this disclosure would be to identify, contact or bring legal action against anyone who may attempt to cause injury to another’s rights or property.
There are two options:
either you can type your message into the ORDER NOTES box under the shipping address on the order form; or
you can send it to us in an email with your name and order number.
Go to our partner webiste for information and resources : www.scamsleuth.com.
You are welcome to attach a personal note to a gift card ordered with your flowers or gift. We also offer FREE TRANSLATION of your message from English to Russian. Please keep your message brief (up to 100 words).
Due to time differences you need to place your order at least 24 hours before the intended delivery time.
Most unlisted locations have a delivery fee from $14.95 to $29.95 depending on the distance, geographical conditions and weather.
At the current time (November 2014), we are establishing contacts with reputable suppliers and are expanding our operations. We hope to add several more cities to our list in the near future.
We suggest you send a small seasonal bouquet and/or some chocolates.
Yes. You are welcome to send us a payment by Western Union or by bank transfer. Please note that in these cases delivery of your flowers/gifts will not be made until we receive your payment.
Yes. We provide this service FREE with every order that you place. Please note however that this cannot be guaranteed as :
i) The recipient may not agree to have his/her photo taken;
ii) The recipient may not be at the delivery location when our courier makes delivery.
Yes. Our online credit card processor, 2checkout allows for safe and secure online payment. You can pay us by Visa, MasterCard, American Express,
Discover, Diner’s Club, and JCB.
It’s customary in Ukraine to send odd numbers of flowers on happy occasions. Even numbers of flowers are sent for funerals!
We take online security very seriously as it is an issue affecting all of us today. We are committed to providing our customers with the safest and most secure online ordering system in the world- 256 ssl-encryption, the Industry standard and hosted by Paypal, a world leader in online ecommerce payment processing.
We do not share ANY of the information you provide to us with others. This includes your name, address, phone number and e-mail address. Your credit card details are not passed on to us as they are processed through the PAYPAL PAYMENT GATEWAY. The name and address of the gift recipient and the card message is shared with our florist and no one else.